When it comes to wooden floors, perfection is often the standard we strive for. The natural beauty and timeless appeal of wood can enhance the aesthetics of any space, but even the slightest imperfections can stand out like sore thumbs. Our recent project in St Johns Wood, London, was a testament to the challenges that can arise when wooden floors are not installed correctly. However, with our expertise and commitment to excellence, we turned these challenges into a remarkable success story.
Understanding the Client’s Concerns
Our journey with this particular client began with a simple request for a solution to address the issues they were facing with their wooden floors. Uneven gaps, incorrect fitting, and a colour that didn’t quite align with their vision – these were the problems our client brought to our attention. In response, we conducted a thorough photo inspection to gain a clearer understanding of the situation.
What we discovered was alarming. The initial installation of the wooden floors had been far from ideal. The floor had been fitted as a floating floor over another wooden floor, a practice that is generally considered a mistake in the flooring world. This incorrect fitting method was only the tip of the iceberg.
Installation Gone Wrong: An Overview
The art of wood floor fitting demands precision and expertise. Unfortunately, the original installation was riddled with errors. Most notably, the initial installers deviated from industry best practices by opting to nail every fourth row of the floor, instead of adhering to the recommended practice of nailing every row. This glaring oversight led to the floor moving significantly, resulting in the formation of unsightly, uneven gaps that marred the overall appearance of the room.
A Holistic Approach to Problem Solving
To restore the wooden floors to their former glory, we recognized the need for a comprehensive solution. Our first step was to carefully lift the entire floor, taking extreme care not to damage any part of it during the process. With the original floor removed, we addressed the underlying wooden floor and reinstalled it using the proper methods. This corrective approach, while highly effective, came at a significant cost due to the complexity of the task.
In addition to the structural concerns, our client expressed a desire to change the colour of their floors. They aspired for a darker, more elegant aesthetic. Rather than merely sanding and re-staining the existing floor, we proposed a different approach. We recommended replacing the floor with a new one that perfectly matched the client’s preferences. The allure of a darker wood captured their imagination, and they embraced this change wholeheartedly.
Enhancing Durability and Longevity
While the client was content with the new wood choice, we aimed to further elevate the project by addressing another critical aspect: the quality of the finish. We suggested the application of an extra coat of 2-pack lacquer Pall-X 98, a decision that would significantly enhance the floor’s protection and extend its lifespan. This additional layer of durability was the ideal way to ensure that the floors would continue to shine through the years.
Complex Logistics, Impeccable Execution
The challenges didn’t end with the floor itself. The client’s apartment was filled with an array of furniture, adding another layer of complexity to the project. To overcome this obstacle, we decided to divide the job into three distinct phases. Each phase involved careful movement of heavy furniture, removal and reinstallation of the floors, and the application of the re-coating. This process was not only time-consuming but also physically demanding, but our dedicated team was unwavering in their commitment to achieving the best results.
A Satisfied Client and a Glowing Review
Despite the complexities and logistical challenges, we managed to complete the project within the estimated timeframe, demonstrating our ability to deliver on our promises. The final result left the client absolutely thrilled. The new wooden floors, the improved finish, and the overall transformation of their living space had them over the moon. Their satisfaction was so profound that they were inspired to share their positive experience by leaving a glowing Google review, providing a firsthand account of the success of the floor fitting project in St Johns Wood, London.
I am delighted with my floor. It is exactly what I wanted and beautifully laid. I cannot speak too highly of the extremely professional service I received. The premises were always left clean and tidy and the work was completed to my entire satisfaction on schedule. I thoroughly recommend Silver Lining Floor Care and their staff.
Your Wood Flooring Solution in St Johns Wood, London
If you’re currently facing wood floor fitting challenges in St Johns Wood, London, our team is here to provide expert solutions and exceptional service, just as we did for this delighted client. Trust us to transform your flooring concerns into a remarkable success story, bringing the beauty of wood to life in your space.
Upon completing the project, we were delighted to receive positive feedback from our client. She expressed her overall satisfaction with our services, from the initial communication to the final result. Our commitment to clear communication, including email reminders and text message updates, helped ensure that the client was informed and involved throughout the project.
The transformation of her floor left her thrilled, and she noted that our service experience had been exceptional. We take pride in not only delivering excellent results but also ensuring that our clients have a seamless and satisfying experience from start to finish.
At Silver Lining Floor Care, we believe that every floor has a story to tell, and our mission is to help it shine once more. In the case of this London homeowner, we were able to breathe new life into her floor.
If you’re facing similar challenges with your flooring, whether it’s wood, stone, porcelain, or any other material, we’re here to help. Our experienced team, commitment to quality, and dedication to client satisfaction make us your trusted partner for all your floor cleaning and restoration needs.
Contact Silver Lining Floor Care today for a consultation, and let us be the silver lining to your floor care challenges.
At Silver Lining Floor Care, we believe that effective communication and keeping our clients informed are just as vital as delivering high-quality work. It is a core value of our business to ensure a seamless and exceptional service experience. As part of our commitment to client satisfaction, we regularly engage in follow-up communication to ensure that our clients are completely happy with the outcome of our work. After the completion of the job, we will send follow-up emails to our clients to verify their satisfaction and address any further needs or concerns they may have. Your happiness and satisfaction are of utmost importance to us, and we strive to provide outstanding service from start to finish.
Are you looking for Wood Floor Fitting Services in St Johns Wood?
Do you think your home in London would benefit from wood floor fitting? At Silver Lining Floor Care, we specialize in fitting, restoring and maintaining the beauty of wooden floors. Our experienced team is ready to provide exceptional services that will leave your floors looking pristine and revitalized. If you’re looking to enhance the appearance and longevity of your woden flooring, don’t hesitate to get in touch with us today!
Highly recommend! Great job, polite workers and reasonably priced. We had rust on our ceramic tiles and the guys did an amazing job, it looks like it’s all brand new again!
Thank you Johnny, I am happy with the work indeed! Also not only Dean and Tom did a great job but they are also very nice and reliable. A pleasure.
Great service. Quick, clean, no dust! Removed about 10 years of wear on pine boards with dog scratches. Looking great now!
Great & friendly service - collected our old grubby Turkish rug and delivered it brighter & clean 3 weeks later, despite being in the middle of their big move.
I signed up Silver Lining Floor Care to re-varnish the floor in our Function Room, as not only had I heard positive things about the work he had completed but Johnny also gave me an exceptionally good price. Johnny and the team arrived when agreed and got on with the job. It soon became obvious that it was going to be a substantially bigger job than first thought. Jonny and I discussed how we were going to manage this. Johnny and his team agreed to work overnight so as not to impact our day to day operation, showing great flexibility and commitment to complete the job. All the Silver Lining team were hard-working, polite and very tidy. They definitely put the customer first. They completed the job to a high standard and we received great value for money. I have no hesitation in recommending Silver Lining Floor Care to others. Ken Slater Club Manager
Such excellent service! Our floors are back to their former glory after messy dogs and years of use. Thank you to the team for always staying in contact, giving great advice and getting the job done in the allocated time! I couldn't recommend them more highly!
With a nine year old cream carpet on our stairs and landing - tea-stains, spills, marks and general dirt are to be expected with a young family racing up and down it every day! We decided to by-pass calling a random carpet cleaner and bring in Silver Lining Floor Care instead, whose qualifications, machinery and excellent reputation goes before them. Johnny and his friendly team arrived. Carefully considering the carpet type, marks and cleaning agents required they got to work and the result were nothing short of 'OUTSTANDING'. From what we thought was just a carpet clean, resulted in a 9 year old carpet looking fresh, vibrant, soft to walk on and as good as a brand new carpet! I would not hesitate to recommend Silver Lining Floor Care to anyone from residential to commercial - you will not be disappointed... in fact you will be AMAZED!
I own and manage Evolve and Grow Ltd a business consultancy service specialising in small to medium sized businesses and as such see clients at home. This means that my carpets are frequently trodden on and it is obviously important that they are kept clean to provide professional image. I decided to enlist the services of Johnny Czarnota from Silver Lining Floor Care recently, to clean the hall and stair carpet. Johnny arranged to come round to quote for the job very promptly and was equally prompt in booking me in to do the job. I found Silver Lining Floor Care to be extremely knowledgeable about all sorts of areas to do with the carpet industry and they did an excellent job at a reasonable price.
In this day and age good customer service is not always easy to find and we feel it is important that it be recognised. We recently had expensive new carpets fitted. In order to empty the bathroom bin, I have to walk through my bedroom. I managed to drop the bin and contents including tube of hair dye on the new carpet. With an appointment booked for you to sort it out for me, I dropped the lid to some make up, then tried to clean it up with vanish which bleached the carpet all around it. Needless to say you sorted it all out for me, good as new and domestic dispute averted. Your customer service was excellent before, before, during and after the job was done. You responded very quickly to sort the problem out and gave me advice on what to and NOT to do if I have a problem again. I have no hesitation in recommending your services to others. Thank you for your commitment to good customer service. Keep up the good work.
Excellent service. Came round when arranged, agreed on a price and then returned at time stated with our much, much cleaner rug. Also very knowledgeable and helpful. Would have no hesitation in recommending to others.
Punctual. Polite. Knowledgeable. Professionally equipped. Realistic tariff. Wonderful results from a difficult job. Would recommend to everyone. See you again next year, Silver Lining Floor Care
Excellent prompt service to clean carpet and dry it out after a plumbing problem. Johnny even left his blower machine overnight for a couple of nights to dry out the carpet. Good to know there are still reliable people out there.
Excellent job. Very caring. Johnny spent two hours testing everything to give us a quote. Then was here the entire day. Very, very thorough. Will always use him to clean our upholstery and carpets.
Another company I called told me it would not be possible to get rid of a large stain on my carpet, but Jonny came and did a fantastic job so now it is virtually unnoticeable. I am impressed by his knowledge, professionalism and integrity. He even called back to check how it looked!
Fantastic, we didn't think Silver Lining Floor Care would get our carpets anywhere near as clean as they did (cream carpets + 2 kids = carpet hell) we have heavenly cream carpets again! I was worried by the lack of prices on the website but Silver Lining Floor Care is very competitively priced and the whole job came to much less than I thought. In fact I had them clean every room!
Jonny was recommended to me through my friends who had their carpet cleaned. He did mine today! Brilliant job, good price and nice guy to talk to which is a bonus 🙂 He knows what he's doing, comes before he starts the job to give you an estimate and looks at your carpet. 5 star service!
They came out over the Christmas/New Year period to deal with a stain on a brand new rug which they took away and dealt with superbly. They have now cleaned and treated the carpets in the house. Both times the service has been brilliant. Johnny explains what he can do and the price before he starts, is on time, polite and efficient. Would highly recommend Silver Lining Floor Care and will definitely be calling on their services on a regular basis.
Absolutely first class service. Silver Lining Floor Care are efficient, knowledgeable and polite. The work they did here cleaning both carpets and furniture was excellent and I would not hesitate to recommend them unreservedly.
I can vouch for Silver Lining Floor Care and the excellent service provided. Very professional cleaning and excellent service. Of course goes without saying all round knowledge about carpet cleaning.
Silver Lining Floor Care did a fantastic job, very professional and at a very realistic tariff. Johnny was a very informative, polite and pleasant young man and he seemed very trustworthy so we will definitely hire him again in the future and recommend him to everyone we know.
Silver Lining Floor Care did an amazing job! I would not hesitate to recommend them or make use of their services again! Very professional and efficient
Excellent results and made the carpet look fabulous. Friendly, professional, trustworthy – They turned up as agreed at 8am on Saturday morning and I left them to finish off the last bits at 1pm. Will use again and have already recommended to a neighbour.